Privacy policy

Effective Date: March 31, 2025

Turbo Express ("we," "us," or "our") operates the TurboExpress.com website and the Turbo Express application (collectively referred to as the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website and application, in connection with our logistics, delivery, and transport services.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account : means a unique account created for You to access our Turbo Express Service or parts of our Service.
  • Company : Application Developed by Turbo Express Pvt Ltd (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Turbo Express Pvt Ltd, Unit No-B-12, Turbo Tower, Sector 12, Noida, Uttar Pradesh 201301.
  • Cookies : are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on the Turbo Express website & Turbo Express App, and among its many uses.
  • Country refers to : Uttar Pradesh, India
  • Device : means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
  • Personal Data : is any information that relates to an identified or identifiable individual.
  • Service refers to the Turbo Express Website & Turbo Express Application.
  • Service Provider : means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, or assist the Company in analyzing how the Service is used.
  • Usage Data : refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Turbo Express Website & Turbo Express Application : refers to Turbo Express, accessible from TurboExpress.com and the Turbo Express mobile app.
  • You : means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Information We Collect

We collect information to provide, improve, and personalize our Services. This data may be collected directly from users or through automated means when interacting with our website or application.

1.1 Personal Information
We collect personal data when you register, contact us, or use our services. This includes:

  • Identity Information: Name, email address, phone number, postal address, company name, and other identifiers.
  • Account Information: Username, password, billing details, and other account-related data.


1.2 GPS and Location Data
As part of our logistics and delivery services, we collect location data from GPS devices, which may include:

  • Real-Time GPS Information: Geographic coordinates, speed, trip history, routes, and timestamps.
  • Device Data: Device identifiers, IP addresses, and connection data.


1.3 Technical and Usage Data
We automatically collect data about your device and usage of our website and application, such as:

  • Device Information: Type of device, operating system, and browser type.
  • Usage Data: Information on how you use our services, including page visits, app features used, and interaction patterns.
  • Cookies and Tracking Technologies: We may use cookies and similar technologies to track user behavior and enhance your experience.


1.4 Payment Information
If you subscribe to our services or make a purchase, we collect billing details such as credit card numbers, billing addresses, and other payment information via our third-party payment processors.

2. How We Use Your Information

The data we collect is used to operate, enhance, and secure our services. We may use your information in the following ways:

2.1 Service Provision

  • To provide and manage logistics, delivery, and transport services.
  • To process transactions and manage subscription services.
  • To send notifications and alerts regarding delivery status, route tracking, and more.


2.2 User Account Management

  • To create, update, and maintain user accounts on the website and application.
  • To authenticate users and provide secure access to Turbo Express services.


2.3 Customer Support and Communication

  • To respond to inquiries, requests for support, and service-related issues.
  • To notify you about changes to our services, features, or policies.


2.4 Analytics and Service Improvement

  • To analyze user behavior and performance data to optimize our services.
  • To improve logistics routes, delivery efficiency, and system performance.


2.5 Marketing and Promotions

  • To send promotional messages, offers, or updates about new features or services (only if you opt-in).
  • To personalize marketing content based on your preferences or usage patterns.


2.6 Legal Compliance and Security

  • To comply with legal obligations, regulatory requirements, or lawful requests.
  • To prevent fraud, unauthorized activities, and potential security breaches.

3. Data Sharing and Disclosure

We take the privacy of your personal information seriously and do not sell or share it with third parties, except in the following cases:

3.1 Service Providers
We may share your data with trusted third-party vendors to perform services on our behalf, such as:

  • Cloud Hosting Providers: For data storage and server management.
  • Payment Processors: To handle secure payment transactions.
  • Customer Support Services: For technical assistance and communication with users.

These providers are required to protect your data and only use it to provide the services we request.
3.2 Legal Compliance
We may disclose your information if necessary to:

  • Comply with legal obligations, court orders, or government requests.
  • Protect our legal rights, enforce our terms, or investigate potential violations.
  • Detect, prevent, or address fraud or security issues.


3.3 Business Transactions
In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement strong security measures to protect your data from unauthorized access, alteration, or destruction. These include:

  • Encryption: Your data is encrypted both in transit and at rest to prevent unauthorized access.
  • Access Control: Only authorized personnel with specific permissions can access sensitive data.
  • Monitoring: Our systems are monitored for security threats, and we employ firewalls and intrusion detection mechanisms.

While we use industry-standard practices to protect your data, no online platform is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal and GPS data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

You have control over your personal data and the choices we offer regarding its collection and use:
6.1 Access and Correction
You can access your personal data at any time through your account settings, and request corrections to inaccurate or incomplete data.
6.2 Data Deletion
You may request the deletion of your personal data, subject to any legal or contractual obligations to retain it. Deletion of data may impact your ability to use certain services.
6.3 Opt-Out of Marketing
If you no longer wish to receive marketing communications, you can opt-out by following the instructions in our emails or adjusting your account preferences.
6.4 Cookies and Tracking Controls
You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of our website or application.

7. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or solicit personal data from children. If we learn that we have collected data from a child without parental consent, we will take steps to delete such data promptly.

8. Cookies and Similar Technologies

We use cookies, web beacons, and other similar technologies to:

  • Improve website and app functionality.
  • Collect usage statistics and performance data.
  • Offer personalized content and advertisements.

You can adjust cookie settings through your browser, but disabling cookies may affect the performance of certain features.

9. International Data Transfers

Your data may be transferred to, stored, or processed in countries outside of your location, including countries that may not have the same data protection laws as your country of residence. We ensure that appropriate safeguards are in place to protect your data in such cases.

10. Third-Party Links

Our website or application may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their privacy policies before providing them with any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other reasons. Any changes will be posted on this page, and we will notify you of significant changes via email or within the application.

12. Contact Us

If you have any questions about this Privacy Policy or need to exercise your data rights, please contact us:

Email: Samuelkunda@hotmail.com
Phone:+1 (289) 981-7002
Address: 5900 Dixie Rd unit 8B Mississauga Ontario, L4W1E9